​Last updated: 06/09/2024

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This Privacy Policy describes how Araw Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.arawlondon.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

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Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

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Information We Collect Directly from You: Information that you directly submit to us may include:

• Basic contact details (such as name, address, phone number, email).

• Order information (including name, billing address, shipping address, payment confirmation, email, phone number).

• Account information (such as username and password).

• Shopping information (including items you view, add to your cart, or wishlist).

• Customer support information (any information you include in communications with us).

• Some features require you to provide information; choosing not to may prevent you from using those features.

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Information We Collect Through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device information, browser details, IP address, and information about how you use our Site.

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Information We Obtain from Third Parties: We may receive information from vendors and service providers who collect it on our behalf, such as:

• Wix, who supports our Site and Services.

• Our payment processors, who collect payment information to process your orders.

• Third-party marketing and analytics partners.

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Any information from third parties is treated in accordance with this policy. We are not responsible for the accuracy of information provided by third parties or for their own policies.

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How We Use Your Personal Information

Providing Products and Services: We use your information to perform our contract with you, including processing payments, fulfilling orders, managing your account, arranging shipping, and facilitating returns.
Marketing and Advertising: We use your information to send marketing communications (by email or post) and to show you relevant advertisements for our products on our Site and other websites.
Security and Fraud Prevention:We use your information to detect and investigate potentially fraudulent or malicious activity.
Communicating with You:We use your information to provide customer support and improve our Services.

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Cookies

We use Cookies to power and improve our Site and Services, to remember your actions and preferences, and to understand how users interact with our Services.

Most browsers accept cookies by default, but you can choose to set your browser to remove or reject them. Please note that blocking cookies may negatively impact your experience on our Site and cause some features to work incorrectly or become unavailable.

For detailed information about the cookies Wix places, please visit: https://support.wix.com/en/article/cookies-and-your-wix-site

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How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

To vendors and third parties who perform services for us (e.g., IT, payment processing, data analytics, shipping).
To business and marketing partners (like Wix) to provide services and advertise to you.
When you direct or consent to us sharing your information (e.g., using social media integrations).
To our affiliates within our corporate group.
To comply with legal obligations, enforce our terms, or protect our rights and the rights of others.

In the past 12 months, we have disclosed identifiers, commercial information, and internet activity to the categories of recipients listed above.

We do not use or disclose sensitive personal information to infer characteristics about you.

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User Generated Content

The Services may allow you to post product reviews and other public content. Any information you post publicly is accessible to anyone. We are not responsible for the privacy, security, or use of any information you choose to make public.

 

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

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Children’s Data

Our Services are not intended for children, and we do not knowingly collect any personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request its deletion.

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Security and Retention of Your Information

While we implement security measures to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

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Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request deletion of your personal information.

• Correct inaccurate personal information.

• Receive a portable copy of your data.

• Restrict or object to our processing of your data.

• Withdraw consent where we rely on it to process your data.

• Appeal a decision we make relating to your request.

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights.

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights.

To opt-out of promotional emails, use the unsubscribe link in any email we send. You may still receive non-promotional emails about your account or orders.

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Complaints

If you have complaints about how we process your data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

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International Users

Your personal information may be transferred, stored, and processed outside of your country of residence, including in the United States. If we transfer your data out of Europe, we will rely on approved transfer mechanisms like the European Commission’s Standard Contractual Clauses.

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Contact

For the purpose of applicable data protection laws, Araw Limited is the data controller of your personal information.

Should you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@arawlondon.com

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